Shipping & Returns
Free Shipping on orders over $75 applies to orders shipping within the USA via FedEx Ground.
Orders placed online will be uploaded to our warehouse for fulfillment within 24 hours Monday-Friday. Your order will ship from our Illinois warehouse on the next business day and will ship via FedEx Ground. Orders are shipped Monday through Friday with the exception of USA federal holidays.
Please note that our online store can only ship to USA addresses, and only accepts USA credit cards.
If you are not satisfied with any plaquehd.com purchase and would like a refund or a replacement product, please send us the unused portion within 30 days, in its original packaging, accompanied by your order receipt. Please send to:
Plaque HD Returns & Exchanges
2501 Reeves Rd
Joliet, IL 60436
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Refunds will be credited to your original payment method for the price of your product, and sales tax, if applicable. All shipping and handling costs are non-refundable. Only items purchased on plaquehd.com may be returned or exchanged. Products purchased through plaquehd.com may not be returned or exchanged at any retail location that sells Plaque HD products.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.